Based in the UK
We are happy to post our products to anywhere in the world using the Royal Mail standard Airmail (small packets) postal service.
For delivery to within the UK, we use first class postage. Parcels usually arrive within 7 working days of ordering.
For delivery to the rest of the world we use standard airmail. Arrival times will vary significantly depending on which country a parcel is being sent to, and can, on occasions be substantial - (possibly up to 7 weeks for the Russian Federation, Ukraine, Brazil, Kazakhstan, Argentina and occasionally Australia, Spain Italy and Germany).
Please note: Depending on where you live in the world, we are finding delivery times vary considerably, and we ask our customers to take this into consideration when ordering from us.
Note: There is NO tracking information on the Airmail service we use as standard.
We promise to try to dispatch your order to you as quickly as possible, and within 3 working days. (weekends & public holidays excluded).
Delayed items (UK)
For the UK, we use Royal Mail First class recorded for most deliveries. In 99.9% of all cases, we are happy to report that Royal mail do deliver on time, and with care taken.
Although Royal mail state average delivery times as: "1-2 working days" for their First class service, it must be understood that these are not guaranteed on-time delivery services.
Before a parcel can be declared "lost", Royal Mail stipulate that at least 15 working days must have passed from the date of posting, at which point we will be happy to send a replacement product. Ultimately, on every occasion, the parcel will turn up. Please allow 15 working days before getting in touch as we are physically unable to do anything about it before this time has passed.
Delayed items (Rest of the world)
We are finding that Airmail delivery times can vary considerably, and it can take anything from 1-7 weeks for sent parcels to reach their destinations depending on where in the world they are being sent.
For North America, Canada and the EU, parcels will often arrive within about 4 - 7 working days, however this is not always the case, and it may take longer, sometimes considerably if the parcel is intercepted at customs.
We've recently had a parcel to Germany take 4 weeks to arrive, and parcels to Spain and Italy seem to be encountering severe delays at the moment (6 weeks +) so please do please bear this in mind if there appears to be a delay.
If your parcel / purchase is stopped by your country’s customs service, there may be additional fees to be paid by you in order to receieve the goods. (these are usually represented as a percentage of the original purchase price.) In some cases a handling fee may also be charged.
Any additional fees incurred in transit, beyond the original postage costs, remain the responsibility of the purchaser. We can not be held accountable for any customs fees or other charges in relation to the sending of goods from this website. No refund can be given due to the non-payment, or refusal to pay customs (or similar) charges by the purchaser.
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